1. Guest, please be sure to read our Terms of Service and Rules here

Wrong Passwords and Rank Issues

Discussion in 'Support' started by UlTRA_ViOlET, Feb 4, 2018.

Thread Status:
Not open for further replies.
  1. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Hey, so my friend @Carliebug05 suddenly got logged out of her account for some reason and now when she tries to log in,it keeps saying that she's using the wrong password when she's not. If anyone knows how to fix this, it would be much appreciates!
     
    _Yasuo_ likes this.
  2. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Oh and it also won't let her add a rank to her account, and we don't know what to do. If any staffs can fix this, that would be great :)
     
    _Yasuo_ likes this.
  3. Nxxhal

    Nxxhal Notable Member Diamond Member

    Messages:
    329
    Likes Received:
    4,707
    Trophy Points:
    133
  4. _Yasuo_

    _Yasuo_ Notable Member

    Messages:
    1,109
    Likes Received:
    3,559
    Trophy Points:
    153
  5. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
  6. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    Okay First , for the Password case we'll need a proof that she owns the account because you know we have to make surethat she is her. Basically we need her to come here and Post a screenshot of 'Welcome back @name' or a picture of her Xbox Live name. (In the main menu)

    after for the Shop, we'll see if it gets fix when she's online. Else I'll report it to vertx and we'll probably set her rank manually
     
    _Yasuo_ and UlTRA_ViOlET like this.
  7. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    btw add meh on servers xD :p
     
    _Yasuo_ and UlTRA_ViOlET like this.
  8. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Thank You, your username is aypifox Right? xD
     
    Aypi and _Yasuo_ like this.
  9. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    yes xD
     
    UlTRA_ViOlET likes this.
  10. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Okay so she has screenshots that she wants to show but her forums account is not available? If you click on her profile page, there's an error of some sort. So it doesn't allow her to post a thread. Should I just get her to send the screenshots to me and post it myself instead?
     
  11. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    sure
     
    UlTRA_ViOlET likes this.
  12. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
  13. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    UlTRA_ViOlET likes this.
  14. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Yes
     
  15. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    Ill tag @ssunsett , she'll help from now on (or any other mod)
     
    UlTRA_ViOlET likes this.
  16. TheBrightLight

    TheBrightLight Notable Member

    Messages:
    464
    Likes Received:
    435
    Trophy Points:
    63
  17. gaemer

    gaemer Notable Member

    Messages:
    2,443
    Likes Received:
    7,620
    Trophy Points:
    153
    I will reset it in a few! :)
     
    xBenDy_ and UlTRA_ViOlET like this.
  18. gaemer

    gaemer Notable Member

    Messages:
    2,443
    Likes Received:
    7,620
    Trophy Points:
    153
    I reseted her password
     
    xBenDy_, Aypi and UlTRA_ViOlET like this.
  19. UlTRA_ViOlET

    UlTRA_ViOlET Active Member Emerald Member

    Messages:
    138
    Likes Received:
    5,827
    Trophy Points:
    133
    Thank you so much, so what does that mean for her account then? She can just log in and type her password?
     
  20. Aypi

    Aypi ࿏ ✞૯ŋ✞۸ςισŋ

    Messages:
    5,156
    Likes Received:
    45,595
    Trophy Points:
    153
    yes , ask her to go on Brokenlens and do /login , but also add 'Register If Available) . She do not lose any of her stats, she'll just have to type a password as if it were new. If you have any problem come back again and we'll reset the password again, then we'll talk about the rank :)
     
    _TrenzK_ and UlTRA_ViOlET like this.
Thread Status:
Not open for further replies.

Users Viewing Thread (Users: 0, Guests: 0)

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.