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I can't login into my account

Discussion in 'Support' started by Wavely, Jun 1, 2020.

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  1. Wavely

    Wavely New Member

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    I logged of my main account and went to my alt but when I tried to login my main account the password wasn't working so i changed the password on the website and it worked but on the app and in the game the password hasn't been changed:/
     
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  2. Strel

    Strel Notable Member Emerald Member

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    If you want your password changed you have to ask for a reset. Just send some proof you own your account and staff will reset it.
     
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  3. Wavely

    Wavely New Member

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    Oh okay thanks. Wait by rest do you mean rest my account or reset my password :/?
     
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  4. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    Did you ask a staff member to reset your password previously?
     
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  5. Wavely

    Wavely New Member

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    I just asked a admin like 5 seconds ago
     
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  6. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    Okay, what I'm getting from what you said is that you reset your password on the forums, which isnt linked to to the server or app.

    Whoever you asked will need proof that you own the account.
     
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  7. Wavely

    Wavely New Member

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    Okay what proof do u need?
     
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  8. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    We need a photo of the "welcome back..." message you get when logged in to the server. Do you have an image of that?
     
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  9. Wavely

    Wavely New Member

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    I can't login into the account on the server how can i do that?
     
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  10. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    Do you have any old screenshots you took of /mystats or chats? Any pictures of you logged in to the app?
     
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  11. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    Oh-
    If you mean logged in to your bl account, you dont have to be. As long as you are signed in to your xbox live account and join brokenlens the welcome back message should come up.
     
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  12. Wavely

    Wavely New Member

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    Wait i have a yt channel where i play on the server if you watch it and see that it's my account can u say its proof?
     
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  13. Wavely

    Wavely New Member

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    No i am logged in my xbox live account
     
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  14. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Staff Member Admin

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    Do you have a screenshot of something like ‘welcome back [username]!’ Or /mystats? If not, are you logged into the Brlns discord or beta website? Do you have any screenshots of old wins or chats?

    (Sorry dark I haven’t read it all yet but another staff asked me to help him qwq)
     
  15. Wavely

    Wavely New Member

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    Check the Channel on YouTube :wavqly games thats all i have for proof
     
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  16. DarkTdmPlays

    DarkTdmPlays 〖 Brokenlens Staff 〗 Sectional Moderator

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    It's fine :p
    That's pretty much everything I said wrapped into one pretty package xD ^•^
     
  17. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Staff Member Admin

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    If you have videos of yourself playing on BrokenLens, you should link us the videos and take a screenshot of something like “my channel” so we’ll know you own the account.
     
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  18. Wavely

    Wavely New Member

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    Here's the link :

    Can i have your discord so i can send you the screenshot
     
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  19. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Staff Member Admin

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    I can’t get on discord right now, but you could always send me the screenshot in a convo?
     
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  20. Wavely

    Wavely New Member

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    How can i add it here?
     
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