I can’t login into my account on brokenlens says my password is wrong but it is not

Discussion in 'FAQ' started by XxAnastasiaxX, Jun 28, 2020.

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  1. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    upload_2020-6-29_3-5-16.jpeg
    this is another friend saying the same thing I looked and looked for screenshots and I couldn’t find any anywhere I really tried everything please let me reset it or everything I worked on will be gone ;( @ssunsett @_PineappleDeath_
     
  2. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    Always I know someone hacked me because on the picture I showed u this one upload_2020-6-29_4-26-49.png

    it says my crew is TheFlareCrew But i created a crew named MoonNightWolfPack and I’m the leader on that crew so I know someone hacked me and changed it you can even look my name XxAnastasiaxX is on that crew because I made it that is also proof that it is my account @ssunsett @_PineappleDeath_
     
  3. CutecookieXOX

    CutecookieXOX Active Member

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    sorry to interfere but there is someone on your account currently playing skywars and they have a boy skin just wanted to let you know
     
  4. ssunsett

    ssunsett ❦ BrokenLens Sunset ❦ Staff Member Admin

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    I’ve temporarily banned your account till we find more evidence it’s yours. But at least nobody can’t join your account anymore.
     
  5. Contractingg

    Contractingg Notable Member Emerald Member

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    Theyr3 still playin sw
     
  6. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    What evidence do u need my friends will tell u it in my account my family would as well like this is NOT OK that someone gets to play on MY ACCOUNT and no one is doing anything to stop them or help me get my account back for that matter if I have gone through this much pain and trouble for MY account don’t u think it is mine!!
     
  7. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    How many times do we have ask you questions for you to properly answer them.. we absolutely cannot and will not reset your password without actual evidence you own the account. While we understand your frustration and concern you can’t blame us whenever it’s you who doesn’t have proof on your account. We’ve tried helping you many times and still are trying to.
     
  8. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    I’m not blaming anyone but it will be sad if I can not get my account back because I don’t have proof I never thought this would happen so I didn’t think I would need it but sense I don’t have any could u ask Vertex so I may have my account back anything I will do anything I don’t mind how long it takes just please do something for me
     
    Last edited: Jun 29, 2020
  9. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    Girl don’t share your personal info! I’ll deal with this ASAP, I have a 15 hour road trip. I’m sorry
     
    eliqne, B3N, Showyanemone418 and 2 others like this.
  10. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    I’m sorry that is my friend from school anyway and that is the only screenshot I have I had no choose but to show u it even if it is my personal info ;(
     
  11. SplashingPaint836

    SplashingPaint836 Notable Member

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    The only choice you have now is to wait for vertx to check your IP. It may take a while but if you’re the true owner of the account then it’s worth the wait. But next time keep a screenshot of those things that Maddie said just in case it happens again! :)
     
  12. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    Yes I will wait 100%
     
  13. eliqne

    eliqne Notable Member Emerald Member

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    awe poor ana ill look for some ss in the hotties club
     
  14. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    Thank you!!
     
  15. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    SplashingPaint836 likes this.
  16. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    I’m sorry dear, but he still hasn’t. He’s very busy
     
  17. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    Okay that’s fine. Just please let me know when he does thank you
     
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  18. GnomeSaiyan2

    GnomeSaiyan2 Notable Member

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  19. XxAnastasiaxX

    XxAnastasiaxX Member Emerald Member

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    eliqne and SplashingPaint836 like this.
  20. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    Nope.. I’m sorry.
     
    SplashingPaint836 likes this.
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