Emeraild rank

Discussion in 'Support' started by adamemad, Feb 15, 2020 at 10:16 AM.

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  1. adamemad

    adamemad Notable Member

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    I buy an emeraild rank in brokenlens app and it says pending should I wait to get it or what . Its been 1day pending . If you want to make sure ask me to screenshot here
     
    Last edited: Feb 15, 2020 at 10:27 AM
  2. adamemad

    adamemad Notable Member

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  3. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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  4. adamemad

    adamemad Notable Member

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    Yeah but in the game I dont get it
     
  5. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    Do you have the order ID? It should be in the mail BrokenLens sent you whenever you bought the item. It’ll look something like this: #12345
     
  6. adamemad

    adamemad Notable Member

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    They dont sent me a mail. I check every where
     
  7. adamemad

    adamemad Notable Member

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  8. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    Check in the spam folder, it always sends mail.

    do you have any proof you bought the item?
     
  9. adamemad

    adamemad Notable Member

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    No but I bought the rank
     
  10. adamemad

    adamemad Notable Member

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  11. adamemad

    adamemad Notable Member

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  12. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    I’m busy at the moment, I’m sorry. I’ll reply soon, maybe you can try finding any proof of purchase in the mean time. :)
     
  13. adamemad

    adamemad Notable Member

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  14. adamemad

    adamemad Notable Member

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    *sad face* I bought it and that means its a scam
     
  15. _PineappleDeath_

    _PineappleDeath_ ⊰ BrokenLens Staff ⊱ Global Moderator

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    It’s not a scam, we unfortunately just can’t do anything without proof you bought the rank - BrokenLens always sends an email as far as I’m aware, so the order ID should be there or you should have some sort of proof you bought the rank. How’d you buy it? Pay pal?
     
  16. adamemad

    adamemad Notable Member

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    Ok give me an example if I purchase a rank I will get a mail right but the mail who sent it and who type it
     
    Last edited: Feb 15, 2020 at 7:56 PM
  17. Neutrino

    Neutrino Active Member Emerald Member

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    It will be like this Screenshot_20200218-142714.png
    See if u can find it, its a valid proof.
     
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  18. adamemad

    adamemad Notable Member

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    It doesn't send me like this . Something is wrong or its maybe a glitch
     
  19. C0ntrxctinq_

    C0ntrxctinq_ Notable Member Emerald Member

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    R u trying to get a free rank?
    What u have seems dodgy
     
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  20. Xemphyr

    Xemphyr Active Member Emerald Member

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    since the app is only on android rn, you should've received a google play receipt, AND btw they always send a receipt.
     
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